Shipping
In most cases your order will leave our Warehouse within 48h after the order is placed and payed.
In some countries we are able to offer free shipping. Where ever we are not able to offer you a free shipping, the shipping costs will be displayed during the checkout process and is individual to the final shipping location.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rothandbock.com. Please note that returns will need to be sent to the following address:
REBEL PREP FULFILLMENT
RETOUREN Roth&Bock_#148
Auf der Härte 1-3
72213 Altensteig, Germany
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rothandbock.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rothandbock.com
How to take care of your Dogbed and Covers
Yes! All outer Dogbedcovers and Matresscovers can be washed at 30C in your washer.
Please, DON’T use the dryer for the covers!
However, the Matress itself is not meant to go into the washer or dryer.
Please, give the innercore/Matress some time to breathe and some fresh air on a regular base, especially if you using our Water resistant Basiccovers